AXA Mansard Launches WhatsApp Platform for Healthcare Access

AXA Mansard Plc has addressed delays in accessing healthcare services by launching Karis, a WhatsApp-based platform designed to simplify health insurance processes for enrolees. Mr.

Olusesan Ogunyooye, the Head of Marketing at AXA Mansard, announced this initiative during the inauguration of the newly elected executives of the Nigerian Association of Insurance and Pension Editors (NAIPE) in Lagos. Karis aims to alleviate common frustrations faced by customers, such as long waiting times for treatment authorization and uncertainty regarding health plan benefits.

The platform allows users to access healthcare services directly through WhatsApp without needing to download a separate application. Users can send a message to a dedicated WhatsApp number, which responds with a welcome message, consent notification, privacy policy, and a menu of available services.

The system is linked to the enrollee’s Health Maintenance Organisation (HMO) identification number and registered phone number, facilitating seamless identity verification and service access.