BPE Urges Public Servants to Exceed Compliance Standards
The Bureau of Public Enterprises (BPE) stated that public servants must exceed minimum compliance standards and take responsibility for service delivery failures during the 2026 SERVICOM Day/Symposium held in Abuja. Director-General Ayodeji Gbeleyi highlighted that public servants should not view compliance as the highest standard, urging them to "go the extra mile" by simplifying processes, anticipating needs, and resolving complaints promptly.
Gbeleyi called for practical commitments to enhance service standards and improve government processes using data and feedback. He warned that individual failures could undermine public confidence in government services.
Former Director-General of the Bureau of Public Service Reforms, Dr. Joe Abah, noted that poor service delivery was a key reason for the establishment of SERVICOM, emphasizing that it should also apply to services among public servants. Nurudeen Oyerinde, representing the National Coordinator of SERVICOM, stated that every public servant plays a role in enhancing service delivery.
Plus234Feed summary based on reporting from Daily Trust. Read the original report below.
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