Nigerian Business Leaders Urged to Prioritize Customer Service Culture

Business leaders in Nigeria's financial and digital service sectors are being encouraged to integrate customer service as a fundamental aspect of their operational culture. At the 2025 awards ceremony in Lagos, MD and CEO of Prospera Financial, Umesegha Obinna, emphasized the importance of a customer-centric approach driven by technology and innovation.

Other industry leaders like Dr. Afolabi Olatunji of Hegd Point Security Services and Nkafuony Philip of Entourage Integrated Trust Limited stressed the significance of listening to customer feedback to enhance business sustainability and growth through deeper customer relationships.