NCC Orders Compensation for Mobile Service Disruptions

The Nigerian Communications Commission (NCC) has issued a directive requiring mobile network operators to compensate subscribers for service disruptions. This policy aims to ensure that operators whose network performance falls below established standards in specific locations will provide compensation.

The compensation will be calculated based on the average spending of users in the affected areas. Nnenna Ukoha, the head of public affairs at NCC, emphasized that this initiative is part of a broader effort to prioritize consumer protection and strengthen accountability within the telecommunications sector.

The NCC highlighted that poor service delivery adversely affects business activities and public confidence in communication systems. Additionally, the commission noted that telecom companies must invest in infrastructure upgrades to enhance service delivery.

Regulatory fines imposed on operators will be reinvested to boost network resilience and expand capacity to meet rising demand. The NCC reiterated its commitment to ensuring that subscribers nationwide enjoy reliable and consistent telecom services.