NCAA Mandates Nigerian Airlines to Include Special Needs Options on Ticket Platforms

The Nigeria Civil Aviation Authority (NCAA) has directed domestic airlines to incorporate mandatory special needs assistance options on ticket reservation platforms within seven days to enhance accessibility for passengers with disabilities. The directive requires airlines to provide passengers the opportunity to request assistance at the point of booking through all ticket sale channels.

Failure to comply within the stipulated timeframe will result in regulatory enforcement. This move aligns with existing aviation regulations to ensure adequate provisions for passengers with reduced mobility and disabilities.

The directive emphasizes the need for clear identification of the special needs assistance section on ticket portals to facilitate passengers' requests. The NCAA's enforcement aims to promote inclusivity and accessibility in air travel for all passengers.