Nigerian Civil Aviation Authority Mandates Airlines to Include Special Needs Option in Ticket Booking Platforms

The Nigerian Civil Aviation Authority (NCAA) has instructed domestic airlines in Nigeria to integrate a mandatory special needs assistance request feature into their ticket reservation platforms. This move, signed by Michael Achimugu on behalf of the Director-General of Civil Aviation, reinforces an earlier directive dated April 13, 2022.

The regulation requires airlines to ensure that passengers requesting assistance for special needs are notified and supported throughout the ticket purchase process. Airlines must prominently display a compulsory field for passengers requiring special assistance in their online booking systems.

Failure to comply with this directive within seven days may lead to regulatory enforcement. The initiative aligns with efforts to promote inclusivity and safe air travel, addressing challenges faced by passengers with disabilities at Nigerian airports.

International bodies like ICAO and IATA also encourage airlines to identify special needs during booking for efficient airport operations. The directive comes amidst concerns over flight delays and inadequate care for passengers, emphasizing the importance of consumer protection and passenger rights in the aviation sector.