JAMB Registrar Resolves 5,000 Complaints in 5 Days

Prof. Segun Aina, the Registrar of the Joint Admissions and Matriculation Board (JAMB), has successfully resolved over 5,000 complaints within five days as part of his commitment to improving service delivery for candidates seeking tertiary education.

This initiative is part of his broader agenda, termed “Five Enduring Pillars,” with a focus on “Service at Heart.” Aina relocated his office to the SERVICOM Unit to directly engage with the nature of complaints. The resolved issues included difficulties in creating profile codes, biometric verification failures, and challenges related to the Central Admissions Processing System (CAPS).

Specific problems addressed involved candidates losing access to their phones, issues with payment, inappropriate venues, technical difficulties, and changes in personal information. The proactive measures taken by Aina and the SERVICOM staff have led to significant improvements in addressing these longstanding complaints.