Nigerian Bank Apologizes for Service Disruption, Customers Advised Ahead of Holiday

A Nigerian bank has issued an apology to customers for service disruptions affecting various digital platforms ahead of a public holiday. The bank informed customers about ongoing downtime that disrupted transactions on platforms like FirstMobile, FirstOnline, and USSD.

This disruption is part of a series of challenges faced by Nigerian commercial banks recently, including Unity Bank, Zenith Bank, and Ecobank. Customers are advised to use alternative digital channels during this period and report any service failures experienced.

The bank has provided contact details for customer complaints and encouraged prompt reporting, especially for failed or incomplete transactions. The service disruption coincides with the upcoming public holiday marking the celebration of the birth of Prophet Muhammad.