FCCPC: Passengers Entitled to Care During Flight Delays

The Federal Competition and Consumer Protection Commission (FCCPC) announced that passengers in Nigeria are entitled to food and accommodation during flight delays, especially when such delays extend for several hours or overnight. This directive was made known on Tuesday, emphasizing the legal obligations of airlines to support passengers during disruptions.

The FCCPC highlighted that airlines must provide refreshments, including food and drinks, after a certain waiting period and must offer hotel accommodation and transportation from the airport to the hotel in cases of overnight delays. The commission urged airlines to improve communication with customers regarding the causes of delays and expected departure times.

Mr. Ondaj Ijagwu, the Director of Corporate Affairs at FCCPC, outlined passengers' rights during delays and warned that failure to comply with these obligations could attract sanctions.

The FCCPC reaffirmed its commitment to protecting consumer rights across the aviation sector and advised affected passengers to report cases of neglect or refusal by airlines to provide the necessary services.