SERVICOM and NITDA Enhance Public Service Delivery

On August 24, 2026, the SERVICOM Office Presidency and the National Information Technology Development Agency (NITDA) held the Annual SERVICOM Parastatal Committee Workshop at the NITDA Headquarters in Abuja, themed “Every Role Matters – Delivering Quality Service Together.” Mrs. Helen Lawal, Ag. National Coordinator/CEO of SERVICOM, praised NITDA for its focus on citizen satisfaction and the alignment of its operations with public service principles.

She emphasized that while technology aids efficiency, the quality of customer experience relies on human effort. Mr. Oladejo Oluwumi, representing NITDA's Director-General, reiterated that quality service delivery starts internally and is linked to the ISO 9001:2015 Quality Management System.

Mrs. Tariundu Ndoni, Head of the Reform Coordination and Service Improvement Unit, highlighted the necessity of total team integration for service excellence. The event concluded with the presentation of ISO 9001 Lead Auditors Certificates to staff members, including Oluwole Adegboyega Alao, Mohammed Jidda, and Nana Aisha Yusu.