SERVICOM Calls for Reforms to Enhance Service Delivery

On Wednesday, SERVICOM, led by CEO Helen Lawal, urged for reforms aimed at improving service delivery within Ministries, Departments, and Agencies (MDAs) during a meeting in Abuja. This call was made during the first quarter charter performance report meeting, where Lawal highlighted the importance of sustaining momentum in reforms to enhance internal efficiency and promote service excellence across government institutions.

Henrietta Okokon, the head of public awareness management at SERVICOM, stated that the organization is committed to improving service delivery standards nationwide. The meeting served as a critical assessment platform to review activities undertaken across various departments and units, identifying challenges and strategizing for improved outcomes in subsequent quarters.

SERVICOM's agenda aligns with the current administration's mandate to ensure that public institutions deliver services efficiently and transparently, adhering to established standards.