NCC Compensates 75 Million Subscribers for Service Issues

The Nigerian Communications Commission (NCC) disclosed that 75 million telecommunications subscribers in Nigeria received compensation for inadequate network service delivery. Dr Aminu Maida, NCC Executive Vice Chairman, made this announcement on October 20 at the 95th Telecom Consumer Parliament.

The compensation program, which began on October 4, 2026, was in response to directives from the NCC and the Federal Competition and Consumer Protection Commission (FCCPC) requiring operators to compensate subscribers affected by service disruptions between February and April 2026. The compensation amounts ranged from N20 to N1,436, raising questions about eligibility criteria.

Additionally, nearly three million subscribers received refunds during this period, with operators conducting over 6,500 network interventions in 2026 to improve service quality. Maida also addressed infrastructure challenges, such as damage from road construction and theft, and announced plans for a new system to provide subscribers with clearer information about their data usage.