AEDC Unveils MyPower Apps for Enhanced Customer Service

Abuja Electricity Distribution Plc. (AEDC) has launched new mobile and web applications, MyPower Mobile and MyPower Web Apps, to facilitate customer management of electricity accounts, reporting outages, and tracking complaints without needing to visit offices. Engr. Chijioke Okwuokenye, Managing Director and Chief Executive Officer of AEDC, announced this development in a statement on Wednesday in Abuja, coinciding with Customer Service Week.

The applications are part of AEDC's digital transformation efforts, designed to improve customer experience by consolidating various electricity-related services in one platform. Customers can check consumption, access bills, manage multiple meters, and update personal information digitally.

The mobile app caters to smartphone users, while the web app is available for computer users. A key feature includes a staff verification service to enhance customer security during interactions with company officials.

Engr. Blessing Ogbe, Chief Operating Officer of AEDC, emphasized that these applications reflect the company's commitment to improving the customer journey and redefining service delivery.