Access Bank Customer Claims ₦3m Savings Disappeared

Access Bank is under scrutiny following allegations from a customer who claims that ₦3 million disappeared from her account due to a series of unexplained withdrawals. The controversy began when a video of an unidentified woman accusing the bank of inaction went viral on social media.

She stated that suspicious withdrawals had been occurring since October 2025, leaving her account balance at zero. Despite her repeated visits to the bank to lodge complaints, she was informed that the matter was under investigation.

The customer expressed her distress, stating, “I trusted Access Bank so much, but they took my money.” Concerns have been raised regarding the security of customer deposits and the bank's handling of disputed transactions. Access Bank had not publicly addressed the allegations at the time of reporting, and inquiries sent to Olakunle Aderinokun, Head of Media and Public Relations at Access Holdings Plc, went unanswered.

The President of the Bank Customers’ Association of Nigeria emphasized the need for the bank to provide a full explanation and suggested escalating the matter to the Central Bank of Nigeria.