NCC Responds to Data Billing Complaints Before Protests

The National Civil Society Council of Nigeria (NCSCN) stated that the Nigerian Communications Commission (NCC) took regulatory action regarding data billing issues before activist Omoyele Sowore's call for protests. During a press conference in Abuja on Thursday, NCSCN Executive Director Amb.

Bless Akinlosotu highlighted that the NCC had issued a directive on March 29, 2026, requiring telecommunications companies to compensate affected consumers due to service failures. Akinlosotu confirmed that MTN has started compensating users, aligning with the NCC's directive.

The council emphasized the importance of dialogue over protests, although they acknowledged Sowore's genuine consumer complaints. They urged stakeholders to monitor the implementation of compensation mechanisms and maintain transparency.

The NCC's actions aim to improve user experience by addressing issues such as dropped calls and slow data speeds. The NCSCN also condemned any complacency from the NCC regarding consumer rights and called for a peaceful resolution to grievances.