MTN Nigeria Promotes Transparency at Data On Trial Event

MTN Nigeria organized an event titled "Data On Trial" in Lagos, aimed at addressing customer complaints regarding data consumption. The event allowed critics, customers, influencers, and journalists to engage directly with the company.

CEO Dr Karl Toriola encouraged participants to ask challenging questions about data usage. He explained that factors like automatic cloud backups and video streaming significantly contribute to data consumption, which users often overlook.

Toriola revealed that MTN invested nearly N1 trillion in network infrastructure last year and plans to surpass that amount this year to enhance service delivery and network capacity for millions of Nigerians. The company also underscored its commitment to accountability, stating that its billing systems are independently audited to ensure fairness.

Toriola assured customers that MTN would never intentionally shortchange them regarding data consumption, reinforcing the company's dedication to transparency and customer trust.