EY Experts Advocate for Responsible Agentic AI Adoption

During a virtual webinar organized by the EY Nigeria Alumni Association as part of EY Global Alumni Week, experts discussed the responsible adoption of agentic artificial intelligence. The event, themed “Leading with Confidence in the Age of Agentic AI,” featured insights from Wilfred Mamah, Partner and Digital Transformation Services Leader at EY West Africa, and Tomiwa Adefokun, Senior Manager, Technology Consulting at EY.

Mamah described agentic AI as a shift from supportive software to systems capable of executing tasks and making decisions. He urged organizations to view agentic AI as a transfer of decision rights rather than just an enhanced chatbot, highlighting applications in banking, insurance, and public services.

Adefokun advised calibrating AI autonomy based on risk and business impact, emphasizing the importance of defining AI agents' decision-making capabilities and accountability. The session was moderated by Bisi Onasanya, former Group Managing Director of FirstBank, and included contributions from Ashish Bakhshi, Partner and Head of Markets at EY West Africa.