NCC Enhances Telecommunications Service Quality in Nigeria

Nnenna Ukoha, the head of public affairs at the Nigerian Communications Commission (NCC), stated that the commission is actively working to improve service quality in Nigeria's telecommunications sector. Recognizing consumer frustrations with dropped calls and slow internet speeds, the NCC has intensified its monitoring of mobile network operators and internet service providers.

Over the past two years, the NCC has prioritized quality service improvements, with a focus on addressing structural barriers affecting service delivery. The telecommunications sector is undergoing extensive network expansion and modernization, with mobile network operators investing ₦2.13 trillion in network infrastructure upgrades and tower companies contributing an additional ₦373.8 billion.

These investments aim to enhance coverage and capacity, particularly in underserved locations, and include the deployment of faster 4G and 5G technologies. The NCC expects these efforts to result in visible improvements in service quality for consumers by 2026, in response to Nigeria's rapidly evolving digital ecosystem and growing data consumption.