LASTMA Launches Physical Complaint Centre in Oshodi

The Lagos State Traffic Management Authority (LASTMA) has established a Physical Complaint Centre at its headquarters in Oshodi to provide residents with a platform for reporting traffic-related concerns, lodging complaints, and making inquiries about personnel conduct. This initiative is part of ongoing reforms aimed at promoting transparency and accountability.

The announcement was made via a statement on the agency’s official X handle. This development follows the inauguration of LASTMA's 3367 toll-free call centre, which recorded 2,843 public engagements from June 28 to July 29, 2026.

The hotline addressed 1,047 inquiries, 709 commendations, 400 reports of road accidents, and 163 formal complaints. Mr. Olalekan Bakare-Oki, General Manager of LASTMA, stated that the new centre would complement digital reporting channels and emphasized the agency's commitment to addressing complaints seriously.

He reiterated a zero-tolerance policy towards corruption and misconduct, assuring that any officer found culpable would face disciplinary action.