NCAA Sees Surge in Passenger Refunds, Improved Compliance in Nigeria

The Nigeria Civil Aviation Authority (NCAA) reports a significant increase in passenger refunds, indicating improved compliance with consumer protection regulations by airlines. The Director of Public Affairs and Consumer Protection, Michael Achimugu, reveals that passenger refunds from January to August 2025 amounted to millions, a substantial rise from previous years.

The surge in refunds, including hotel accommodations, reflects the NCAA's commitment to safeguarding passengers' rights. Despite operational challenges, the NCAA remains dedicated to upholding consumer protection frameworks and ensuring a positive travel experience for air travelers in Nigeria.