NCAA Issues Warning to United Nigeria Airlines Over Stranded Passengers

The Nigeria Civil Aviation Authority (NCAA) issued a warning to United Nigeria Airlines regarding its operational practices that have resulted in passengers being stranded without proper communication or assistance. This warning was articulated by the Director-General of Civil Aviation (DGCA), Capt. Chris Najomo, during a consultative meeting with the airline's management at the NCAA Corporate Headquarters in Abuja on Wednesday, September 9, 2026.

Capt. Najomo instructed United Nigeria Airlines to enhance its flight operations, comply with passenger rights regulations, and refrain from expanding its routes beyond its current fleet capacity. He clarified that the NCAA's regulatory framework aims to ensure sustainable and lawful operations rather than to drive airlines out of business.

Mr. Michael Achimugu, the Director of Public Affairs and Consumer Protection, expressed concerns about the airline's failure to meet operational and consumer protection standards under Part 19 of the Nigeria Civil Aviation Regulations (Nig. CARs), 2023.

In response, United Nigeria Airlines apologized and committed to resolving all pending ticket refund cases within 14 days.