NCC Audits Telecom Firms as Service Complaints Plummet

The Nigerian Communications Commission (NCC), led by Executive Vice Chairman Dr. Aminu Maida, has commenced an audit of telecommunications firms to verify their compliance with new compensation guidelines for poor service.

This initiative follows a reported 78% drop in consumer complaints regarding service quality, with complaints decreasing from 351,000 to 75,000. Dr.

Maida disclosed this information during a media interaction forum held in Abuja. The NCC aims to ensure that telecom providers adhere to the commission's directives for compensating consumers dissatisfied with data and voice services.

The commission is also collaborating with the Office of the National Security Adviser (ONSA) to reduce incidents of fiber cuts across construction sites nationwide. Furthermore, the NCC is expanding the utilization of free spectrum and reviewing national telecommunications policies.

Dr. Maida emphasized the importance of addressing issues such as USSD debt and digital fraud while working within a global environment to enhance the sector's resilience.