Nigeria's Tax Ombud Launches Call Center for Disputes

The Office of the Tax Ombud in Nigeria, led by Chief Executive Officer Dr. John Nwabueze, is set to unveil a call center aimed at improving tax dispute resolutions.

This initiative will be launched alongside an official website and is part of efforts to enhance taxpayer access to information and services. Dr.

Nwabueze disclosed these plans during a media chat in Lagos on Thursday. The call center will be toll-free and is designed to make it easier for Nigerians to file complaints, monitor case resolutions, and engage with the office through online and telephone channels.

The initiative aims to strengthen public understanding of the tax system and encourage voluntary tax compliance. The office operates independently, similar to models in South Africa and the United States, and is mandated to address grievances related to tax disputes, particularly those involving the Federal Inland Revenue Service and Nigeria Customs Service.

Plans are in place to establish additional state offices next year, extending operations to all 774 local government areas across the country.