Providus Bank Customers Threaten Exit Over Fraud Claims

Customers of Providus Bank are expressing dissatisfaction and threatening to exit the bank over allegations of unauthorized transactions on their debit cards, which reportedly involve millions of naira. The complaints have intensified as the bank has remained silent on the issues raised by customers.

Last week, customers noticed suspicious transactions in their accounts and sought explanations from Providus Bank. Despite inquiries, the bank has not issued an official statement, although Dafe Ivwuri, the head of corporate communications, promised a response by July 3.

Babatunde Bamigboy, head of legal enforcement at the Nigeria Data Protection Commission, also did not respond to inquiries regarding the incidents. Dr.

Uju Ogunbunka, representing the Bank Customers Association of Nigeria, criticized the bank's handling of the situation, describing it as unacceptable and urging immediate investigations into the alleged breaches. Ogunbunka advised affected customers to escalate their complaints to the Central Bank of Nigeria if the bank fails to address their concerns.