SERVICOM Urges MDAs for Improved Citizen-Centered Services

On July 20, 2026, SERVICOM conducted its second quarter charter performance reporting meeting in Abuja, led by Chief Executive Officer Helen Lawal. The meeting focused on promoting citizen-centered service delivery across Ministries, Departments, and Agencies (MDAs).

Lawal emphasized the importance of transparency, accountability, and continuous improvement in public service, urging MDAs to actively participate in performance evaluations. The second quarter evaluation highlighted four critical result areas, including customer satisfaction surveys and complaint handling mechanisms.

Foluk Adeniran from the National Open University of Nigeria reported an 85% completion rate of their work plan for the quarter, resolving 9,885 out of 11,105 complaints, which represents an 89% resolution rate within the stipulated 10-day timeline. Additionally, Eber Nwobu from the Tertiary Education Trust Fund noted ongoing awareness campaigns to strengthen service delivery and maintain a 100% performance rate in approved intervention projects.