Tax Ombudsman Launches Digital Portal for Taxpayer Support

On Monday, Taiwo Oyedele, the Minister of Finance, coordinated the formal unveiling of the Office of the Tax Ombudsman’s digital case management portal and call center in Abuja during a Nairametrics event. The initiative aims to protect taxpayers by ensuring that disputes are handled fairly and respectfully, providing timely access to resolution mechanisms.

The portal, accessible at www.taxombud.gov.ng, allows citizens and businesses to lodge complaints online or via a toll-free call center. John Nwabueze, appointed as Nigeria's first tax ombudsman, will oversee this independent institution, which is expected to enhance taxpayer confidence and promote voluntary compliance with tax laws.

The initiative reflects a commitment to leveraging technology for efficient public service delivery and aims to address complaints cost-effectively. The unveiling follows President Bola Tinubu's appointment of Nwabueze in November last year, emphasizing the importance of a credible tax system in Nigeria's economy.