Tax Ombud Resolves 8 Complaints, Enhances Access for Taxpayers

Dr. John Nwabueze, the Tax Ombud and Chief Executive of the Office of the Tax Ombud, announced that the office received more than 20 genuine complaints within three months and successfully resolved eight of them within the statutory 14-day resolution period. He made this announcement during a media parley in Lagos, where he discussed the institution's progress and ongoing reforms.

The office has introduced a digital complaints portal, case management system, toll-free call centre, and SMS callback services to improve access for taxpayers. Nwabueze emphasized the need to address multiple taxation issues at state and local government levels and mentioned plans to establish offices across Nigeria's six geopolitical zones.

He commended President Bola Ahmed Tinubu for creating an independent tax ombudsman institution, which he believes will strengthen voluntary tax compliance. Nwabueze also called for increased public awareness of the office's services to ensure taxpayers know their rights.