UBA Customers Frustrated Over Mobile App Shutdown

Customers of United Bank for Africa (UBA) have taken to social media to voice their frustration regarding the bank's mobile application, which has been inaccessible since Sunday. Users reported difficulties in accessing their accounts and performing transactions, leading many to rely on Automated Teller Machine (ATM) cards, USSD services, and physical branches.

Some customers noted that this disruption is not an isolated incident, as the app has experienced similar outages multiple times over the past two months. The inability to use the application has particularly impacted those who depend on it for digital banking.

As of the report's filing, UBA had not provided an official statement addressing the cause of the disruption or when services would be restored. Customers expressed their dissatisfaction through various comments, highlighting the lack of communication from the bank and the inconvenience caused by the app's failure.