UBA Apologizes for Mobile Banking App Disruptions

The United Bank for Africa (UBA) issued an apology to its customers following ongoing disruptions to its mobile banking application that started on Sunday. Many users reported being unable to log in or conduct transactions, leading to complaints on social media platforms.

In a message sent to customers at approximately 1:51 PM on Tuesday, UBA acknowledged the issue and recommended using alternative banking channels while efforts to restore the service were underway. Customers expressed frustration, noting that the mobile application had experienced similar outages multiple times over the past two months.

The disruptions have particularly inconvenienced users who rely on the app for transfers, bill payments, and other banking services. UBA reassured customers that it was actively working to restore access and encouraged them to utilize other transaction methods during the outage.

The bank's message stated, “You may be unable to log in to your UBA Mobile App. Kindly transact with our other channels as we work to resolve this quickly.

Apologies for the inconvenience.”.