Visa Launches New AI Tools to Combat Fraud Disputes

Visa has unveiled six new dispute resolution tools designed to tackle the increasing costs and complexities associated with traditional dispute processes. This initiative aims to assist merchants and financial institutions in reducing administrative costs and redirecting resources towards growth and innovation.

In 2025, Visa processed 106 million disputes globally, marking a 35% increase since 2019. The new tools will streamline pre-dispute handling, allowing merchants to resolve potential disputes more efficiently and reduce operational burdens.

A pilot program is set to be available in late 2026, complementing Visa's dispute recovery management automation. The tools will utilize AI to provide predictive scores for maximizing recovery and will include features for summarizing merchant documentation to aid analysts in decision-making.

Andrew Uaboi, Vice President and Cluster Head at Visa West Africa, emphasized the need for updated technology to combat fraud effectively and improve the overall payment ecosystem.