Visa Launches AI Tools for Dispute Resolution Services

Visa has unveiled six new dispute resolution services powered by proprietary artificial intelligence technology, aimed at assisting financial institutions and merchants in reducing fraud-related losses and administrative costs. These tools are intended to modernize the dispute management process, improving visibility into fraud expenses and allowing businesses to redirect resources towards growth and innovation in customer experience.

Visa disclosed that the process handled 106 million disputes globally in 2025, representing a 35% increase from 2019. Disputes remain a significant challenge within the payment ecosystem, with rising operational costs frustrating both merchants and financial institutions.

Among the new solutions introduced is the Visa Dispute Resolution Network, designed to streamline pre-dispute management and resolve transaction issues before escalating to formal disputes. The company plans a wider rollout of these services by late 2026.

Additionally, Visa will enable merchants to use compelling evidence within the dispute process and has introduced a centralized platform to integrate dispute workflows across multiple card networks.