SERVICOM's Lawal Urges MDAs to Enhance Service Transparency
At the 3rd Quarter Charter Performance Reporting Breakfast Meeting, which runs from 26th to 30th October 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of the SERVICOM Office, commended Ministries, Departments, and Agencies (MDAs) for their dedication to public service delivery. Represented by Mrs. Ngozi Akinbodewa, the Head of Operations, Mrs. Lawal acknowledged the challenging environments faced by Nodal Officers and praised their resilience.
She emphasized that service charters succeed when leadership supports them. The meeting aims for MDAs to account for their performance against published Service Charters, work plan implementation, complaints management, and customer satisfaction surveys for the third quarter.
Mrs. Lawal stated that reporting should focus on learning and accountability rather than fault-finding. She encouraged participants to share best practices to enhance service delivery.
The SERVICOM Office assured continued support to MDAs to ensure quality service for Nigerian citizens.
Plus234Feed summary based on reporting from Federal Ministry of Information. Read the original report below.
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