SERVICOM's Lawal Urges FMBEP to Enhance Service Delivery
On 21st October 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, visited the Federal Ministry of Budget and Economic Planning in Abuja. She urged the Ministry to elevate its commitment to citizen-focused governance, emphasizing that service delivery efforts must prioritize customers.
Lawal stated that public institutions exist to serve the populace with dedication and integrity, and that improving public sector operations is essential for sustainable national growth. The meeting included key leaders such as Permanent Secretary Mrs. Deborah Odoh and Deputy Director Mrs. Elizabeth Akpan.
Discussions focused on reviewing the Ministry’s 2025 service delivery scorecard, supporting the Ministerial SERVICOM Unit, finalizing the Service Charter, and enhancing staff training. Lawal pointed out operational gaps and urged management to allocate resources for compliance visits and expedite the Service Charter's completion.
Odoh welcomed the visit, affirming the Ministry's commitment to addressing identified shortcomings through proactive measures.
Plus234Feed summary based on reporting from Federal Ministry of Information. Read the original report below.
Read full article
Continue on Federal Ministry of Information
Get the week in one email
Top stories, NPFL results, the naira, every Friday morning. Free, one email a week.
Related Stories
SERVICOM's Helen Lawal Advocates for Citizen-Focused Governance
SERVICOM Advocates Service Excellence at NEMSA Headquarters
TETFund's Echono Calls for Enhanced Service Delivery
BPE's Ayodeji Gbeleyi Calls for Enhanced Service Delivery
FCSC Encourages Staff to Enhance Service Delivery Standards
SERVICOM's Helen Lawal Calls for Honest Reporting in MDAs
Get Plus234Feed on messaging apps
Same headlines, delivered where you already scroll.
