SERVICOM's Helen Lawal Calls for Honest Reporting in MDAs

On October 26, 2026, Mrs. Helen Lawal, Acting National Coordinator and CEO of the SERVICOM Office at the Presidency, addressed Ministries, Departments and Agencies (MDAs) during the opening of the 3rd Quarter Charter Reporting Breakfast Meeting in Abuja. She emphasized the importance of honest reporting of service failures as essential for improving public service delivery in Nigeria.

The meeting, which runs from October 26 to 30, 2026, gathers Nodal Officers from various MDAs to account for their Service Charters, work plan implementation, complaint resolution, and customer satisfaction surveys for the third quarter. Represented by Mrs. Ngozi Akinbodewa, Lawal described Nodal Officers as vital to the SERVICOM initiative, sustaining the Charter promise despite limited resources.

She commended Chief Executive Officers for their leadership in Charter implementation and praised MDAs that participated in the 2026 Customer Service Week, highlighting the potential for customer service to become a cultural norm.