SERVICOM's Helen Lawal Highlights Staff Dedication in Abuja

On 13th October 2026, Mrs. Helen Lawal, the Acting National Coordinator of SERVICOM, commended the management and staff of the SERVICOM Office, Presidency, for their exceptional dedication and commitment to public service excellence during the 2026 Customer Service Week celebrations. Speaking at the SERVICOM Headquarters in Abuja, she highlighted the critical roles of staff in service charter evaluations, training, complaint resolutions, and public awareness.

Mrs. Lawal stated that ensuring citizens receive courteous and prompt service is a core responsibility of the institution. She noted the significance of the annual event in reinforcing public service delivery standards across all Ministries, Departments, and Agencies (MDAs).

To prepare for the upcoming operational season, she outlined four strategic priorities: centering citizens in service, honoring service commitments, embracing technology for efficiency, and fostering a supportive workforce. Mrs. Lawal also acknowledged the efforts of Desk Officers and Heads of Units as frontline SERVICOM ambassadors.