SERVICOM's Helen Lawal Advocates Collaboration for Service Excellence

During the 2026 Customer Service Week, themed “The Extra Mile,” Mrs. Helen Lawal, the Ag. National Coordinator of SERVICOM, commended the management and staff of the SERVICOM Office at the Presidency for their dedication and proactive approach to their duties.

Speaking at an in-house sensitisation session on 12th October, 2026, Mrs. Lawal highlighted the Office's achievements in promoting Service Charters, conducting SERVICOM Index evaluations, managing public complaints, and enhancing citizen-focused service across Ministries, Departments, and Agencies (MDAs). She reiterated the Office's core mandate to ensure effective service delivery in the public sector and urged staff to avoid working in silos.

Mrs. Lawal stressed the need for strong coordination and collaboration across all units, stating that true service excellence begins internally. She called for ongoing efforts to strengthen monitoring processes, utilize technology for quicker complaint resolutions, and provide support to MDAs, ensuring that prompt, transparent, and dignified service remains the standard in Nigerian public service.