SERVICOM's Helen Lawal Promotes Service Excellence in 2026

On 9th October 2026, Mrs. Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, reaffirmed the Federal Government's dedication to citizen-focused service delivery during her visits to the National Identity Management Commission (NIMC) and the Independent National Electoral Commission (INEC) in Abuja. This engagement was part of the 2026 International Customer Service Week, themed ‘THE EXTRA MILE.’ Mrs. Lawal highlighted the importance of exceeding citizen expectations through improved service delivery, innovation, and public trust.

She urged both agencies to enhance citizen engagement via self-service portals and active helpdesks. Additionally, she stressed the significance of internal customer care, advocating for leadership to prioritize employee engagement.

Mrs. Lawal commended Engr. Abisoye Coker-Odusote and the NIMC management for recognizing frontline personnel. At INEC, Prof. Rhoda Gumus, representing the Chairman, noted that citizen confidence in the electoral system is influenced by the Commission's interaction with the public.