Globacom Celebrates Customer Service Week with NCC Recognition

Globacom observed Customer Service Week from October 5 to October 9, 2026, aligning with the international theme “The Extra Mile,” which encourages companies to exceed customer expectations. The week featured activities to celebrate customer service teams and enhance their efficiency.

Globacom expressed gratitude to its customers through appreciation letters, reinforcing the importance of customer relationships. This year's observance coincided with a significant recognition from the Nigerian Communications Commission (NCC), which commended Globacom for its excellent customer service and compliance with regulatory standards.

In August 2026, Globacom surpassed the NCC's complaint resolution thresholds of 90% and 97% for Level 2 complaints, reflecting its commitment to consumer satisfaction and effective complaint management. The NCC's recognition underscores Globacom's consistent efforts to deliver superior service since its inception.