Works Ministry Promotes Professionalism in Customer Service

The Federal Ministry of Works called on its staff to prioritize professionalism, responsiveness, courtesy, and empathy in their official duties during a sensitisation session. The session was part of activities marking Customer Service Week and was led by Minister H.E.

Sen. (Engr.) David Umahi, who stressed that effective customer service is crucial for quality service delivery. He noted that delivering good road infrastructure without quality customer service is inadequate.

The Minister's representative highlighted concerns about staff attitudes, including lateness and poor treatment of the public, describing these behaviors as unacceptable. The Ministry aims to strengthen service delivery and improve public perception of the Federal Government.

The Minister directed the Department of Reform Coordination and Service Improvement to enhance sensitisation efforts across all staff levels. The session also emphasized that customer service is a collective responsibility, not just that of frontline officers, and urged staff to demonstrate discipline and commitment to their roles.