State House's Fashedemi Promotes Service Excellence Culture
On October 8, 2026, Temitope Fashedemi, the Permanent Secretary of the State House, addressed staff in Abuja, urging them to embody professionalism, responsiveness, efficiency, empathy, and ownership in their roles. He made this call during the celebration of the 2026 Customer Service Week, represented by Idris Abdulkadir, the Director of Administration.
Fashedemi emphasized the importance of advancing customer satisfaction and highlighted the need for service delivery that produces measurable results rather than merely completing tasks. He acknowledged the challenges faced by public service, including rising expectations and resource constraints, and encouraged staff to embrace innovation and collaboration to improve service processes.
The theme for this year’s celebration, “The Extra Mile,” aimed to motivate staff to exceed expectations in service delivery. Tayo Fasipe, the State House MSU Nodal Officer, and Helen Lawal, the Acting National Coordinator of Servicom, also contributed to the event, reinforcing the significance of customer service in governance.
Plus234Feed summary based on reporting from Leadership Newspaper. Read the original report below.
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