MTN Nigeria Addresses Data Billing Concerns at Abuja Event

At the "Data on Trial" event in Abuja, MTN Nigeria's Chief Executive Officer, Karl Toriola, explained the company's data billing practices to address consumer concerns about alleged data depletion. He asserted that MTN's billing system is transparent, accountable, and aligned with global best practices.

Toriola emphasized the importance of consumer education and open discussions to foster trust and understanding of mobile data consumption. He refuted claims that data is more expensive in Nigeria compared to other countries, attributing high operational costs to factors like electricity.

General Manager of Network Performance, Mike Ndukwe, denied allegations of deliberate data deduction by telecom operators, stating that data consumption is primarily influenced by user activities and device configurations. He highlighted that high-resolution streaming and automatic downloads significantly contribute to rapid data depletion.

Ndukwe noted that applications like TikTok and WhatsApp can consume varying amounts of data, depending on user settings and activity.