MTN Nigeria Addresses Data Complaints at Abuja Forum

MTN Nigeria held a forum titled “Data on Trial” in Abuja to address consumer complaints regarding data consumption. The event featured MTN Nigeria Chief Executive Officer Karl Toriola, who is also the MTN Group Vice President for Francophone Africa.

Toriola stated the company's commitment to maintaining quality data services and explained that the forum allowed consumers and stakeholders to share experiences and raise concerns. He addressed issues related to high data costs, attributing some challenges to rising operating costs, especially diesel prices.

Toriola dismissed claims that MTN intentionally depleted subscribers' data, describing such perceptions as misunderstandings. The company’s General Manager of Network Performance, Mike Nduka, noted the impact of increased social media usage on data consumption.

Sales representative Kevin Kojode highlighted changes in consumer behavior, indicating that users are more consistently connected to the internet. He suggested implementing clearer data usage controls for subscribers.