NCAA Fines Xejet Airways N2 Million for Passenger Rights Violations

The Nigerian Civil Aviation Authority (NCAA) has sanctioned Xejet Airways with a fine of N2 million due to violations of passenger rights. Michael Achimugu, the Director of Public Affairs at NCAA, stated that this action is part of ongoing efforts to compel airlines to enhance service delivery and ensure fair treatment for passengers within Nigeria's aviation sector.

Although specific details of the infractions were not disclosed, the penalty is linked to breaches of consumer protection regulations designed to safeguard passengers against poor treatment and operational failures. Achimugu confirmed that the regulatory body is committed to enforcing standards while being mindful of the fragile operational environment faced by domestic airlines.

The NCAA aims to ensure that sanctions do not cripple operations, allowing airlines to continue flying within Nigeria. The fine is intended to compel compliance and improve passenger experiences across the aviation industry.

This development comes amid increasing complaints from travelers regarding flight delays, cancellations, and inadequate customer care.