NCAA Fines RwandAir N15 Million Over Baggage Complaint
The Nigerian Civil Aviation Authority (NCAA) imposed a fine of N15 million on RwandAir for not addressing a passenger's baggage complaint within the deadline established by Nigerian aviation regulations. Michael Achimugu, the director of public affairs and consumer protection at the NCAA, announced this penalty on Friday, September 11, 2026.
Beyond the financial fine, the NCAA ordered RwandAir to replace the passenger's damaged bag and provide $170 as first-need compensation, in accordance with Part 19 of the NCAA Regulations 2023. This sanction against RwandAir is part of a broader enforcement initiative by the NCAA, which previously penalized five airlines in December 2024 for similar violations, including issues related to refunds, non-responsiveness, and mishandled luggage.
The NCAA had also sanctioned Saudi Airlines with a N6 million penalty for consumer protection violations. On February 11, 2025, the NCAA warned that more airlines would face penalties if they continued to disregard consumer protection rules.
Plus234Feed summary based on reporting from Legit.ng. Read the original report below.
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