NCAA Targets 90% Complaint Resolution Rate by 2026

The Nigerian Civil Aviation Authority (NCAA), represented by Director of Public Affairs Michael Achimugu, announced a target to achieve a 90% passenger complaint resolution rate by the end of 2026. This follows a reported 65% resolution rate in 2025, which reflects a 10 percentage point improvement from the previous year.

Achimugu expressed optimism about reaching this goal as part of ongoing efforts to strengthen consumer protection and improve service delivery within the aviation industry. He made this disclosure during the 2026/2027 African Brand Person Award ceremony, where he was recognized for his outstanding contributions to consumer protection and the promotion of passenger rights in Nigeria's aviation sector.

The award was presented at the NCAA headquarters in Abuja by a delegation led by Godwin Enesi Chatta. Achimugu emphasized the importance of public awareness campaigns to educate passengers about their rights and enhance compliance among airlines with consumer protection regulations.