Yetunde Salako: Achieving Excellent Service Through Structure, People, Technology

Yetunde Salako, a customer experience professional at 9PSB Nigeria, emphasizes the achievability of excellent service with the right structures, people, and technology. During Customer Service Week, Salako stresses the importance of consistency, speed, and empathy in service provision, especially in the digital payment sector.

She highlights the need for proactive communication during service downtimes to build trust and improve industry standards. Salako's message underscores the commitment to enhancing customer experiences through personalized engagement and collaboration between fintech, banks, and regulators for transparency and support.