SERVICOM's Lawal Advocates Enhanced Service Culture in 2026

On 7th October 2026, Helen Lawal, the Acting National Coordinator and Chief Executive Officer of SERVICOM, advocated for improved citizen-focused service delivery at the Tertiary Education Trust Fund (TETFund) and the Nigerian Consumer Credit Corporation (CREDICORP) in Abuja. This initiative coincided with the 2026 International Customer Service Week, observed from 5th to 9th October, themed “THE EXTRA MILE.” Lawal highlighted the significance of going beyond customer expectations and praised the leadership of TETFund and CREDICORP for their commitment to service excellence.

She noted that the week marked a critical step towards sustaining citizen-focused service delivery. During the event at TETFund's Auditorium, Executive Secretary Sonny S.

T. Echono described the theme as timely, urging staff to embrace a culture of exceeding expectations. He emphasized that TETFund's responsibilities extend beyond administrative tasks, impacting tertiary education and the nation's future, and called on staff to enhance service processes and experiences.