Air Peace Launches CXR Service for Personalized Passenger Experience

Air Peace, a major Nigerian carrier, introduced a new customer service product called Customer Experience Representative (CXR) across its domestic network. The CXRs are specially trained individuals who serve as dedicated travel chaperones for select passengers, including Business Class and loyalty program members.

They provide personalized assistance from booking to the final destination, offering services like guiding passengers through travel procedures, assisting with boarding processes, and resolving any issues swiftly. This initiative aims to enhance service delivery and provide a personalized experience for passengers, reflecting the airline's commitment to elevating customer service standards.