Bauchi Hospital Launches SmartQueue for Better Service

Abubakar Tafawa Balewa University Teaching Hospital in Bauchi has launched the DH SmartQueue system, an innovative digital healthcare solution aimed at improving patient flow and reducing wait times. Usman Koli, the hospital's head of the public relations protocol unit, announced the initiative, which was formally demonstrated in the pilot phase at the Family Medicine Department's general outpatient unit.

Professor Yusuf Bara, the Chief Medical Director of the hospital, described the introduction of the SmartQueue system as a major milestone in the hospital's digital transformation journey, reflecting its commitment to providing efficient, patient-centered healthcare services. The system introduces a structured and transparent patient queue process, allowing patients to obtain electronic queue tickets and receive services in an orderly manner.

It is expected to reduce congestion in waiting areas and enhance clinic operations. The pilot phase will assess the system's effectiveness before expanding its deployment across other service points within the hospital.

The hospital's app is currently available on Google Play Store and will soon be accessible on the Apple App Store, enabling patients to book appointments and access healthcare services remotely.