FAAN denies role in Uber's Nigeria exit, cites safety concerns

The Federal Airports Authority of Nigeria has rejected suggestions that its regulatory actions forced ride-hailing company Uber to abandon the Nigerian market, insisting instead that the company's departure was a commercial decision made independently. Managing Director Olubunmi Kuku made the statement on Friday at Murtala Muhammed Airport in Lagos, stating that FAAN's role is not to determine the business viability of transportation platforms operating in Nigeria.

FAAN introduced operational restrictions on e-hailing services at airports in recent weeks following documented passenger complaints. According to the authority, drivers employed by both Uber and Bolt engaged in practices that compromised traveller safety, including harassment, unlawful fare increases, and solicitation tactics.

These issues reportedly intensified during the holiday travel season, prompting FAAN's intervention. Kuku framed FAAN's restrictions as a protective measure rather than punitive action against any specific company.

The authority prioritizes ensuring secure airport operations and preventing touting practices that expose passengers to exploitation. FAAN emphasised its mandate centres on passenger welfare and maintaining orderly airport facilities, not regulating the commercial prospects of individual ride-hailing operators.

The timing of FAAN's restrictions and Uber's subsequent exit created public perception that the two events were linked. However, Kuku's statement suggests the timing was coincidental.

The authority has not detailed the specific operational measures implemented or any timeline for their continuation or modification.